Marketscale Studio Status - Notice history

We are excited to announce a scheduled maintenance period for the Marketscale Studio application. This maintenance is part of our commitment to continually enhance the application's functionality and address key areas based on our user feedback.

Below are the specific updates and fixes that will be implemented:

Key Areas of Updates:

1. Proofing Updates and Fixes
   We are implementing several updates to the proofing process, including enhancements and bug fixes. These changes are designed to streamline the proofing workflow, making it more efficient and user-friendly.

2. Experts and Expert Request Fixes
   In response to feedback, we are rolling out fixes related to the Experts feature and the Expert Request process. These improvements aim to enhance the usability and reliability of these features, ensuring a smoother experience for both experts and users who seek their guidance.

3. Group Widget Fixes
   Our team has identified and addressed several issues with the Group widget. The upcoming fixes will ensure better performance and a more intuitive interface, enhancing collaboration and interaction within groups.

4. Editing Queue Email Updates
   We are updating our email notifications related to the Editing Queue. These updates will provide clearer, more timely information, helping users stay informed about their editing tasks and queue status.

Appreciation for Your Understanding:

We understand that maintenance can be an inconvenience, and we appreciate your patience as we work to enhance the Studio application. These updates are vital in our journey towards providing an exceptional user experience and supporting your creative endeavors.

We look forward to reintroducing you to an improved and more efficient Studio application following this maintenance period. Thank you for your continued support and understanding.

Studio Development Team

We are excited to announce a scheduled maintenance period for the Marketscale Studio application. This maintenance is part of our commitment to continually enhance the application's functionality and address key areas based on our user feedback.

Below are the specific updates and fixes that will be implemented:

Key Areas of Updates:

1. Proofing Updates and Fixes
   We are implementing several updates to the proofing process, including enhancements and bug fixes. These changes are designed to streamline the proofing workflow, making it more efficient and user-friendly.

2. Experts and Expert Request Fixes
   In response to feedback, we are rolling out fixes related to the Experts feature and the Expert Request process. These improvements aim to enhance the usability and reliability of these features, ensuring a smoother experience for both experts and users who seek their guidance.

3. Group Widget Fixes
   Our team has identified and addressed several issues with the Group widget. The upcoming fixes will ensure better performance and a more intuitive interface, enhancing collaboration and interaction within groups.

4. Editing Queue Email Updates
   We are updating our email notifications related to the Editing Queue. These updates will provide clearer, more timely information, helping users stay informed about their editing tasks and queue status.

Appreciation for Your Understanding:

We understand that maintenance can be an inconvenience, and we appreciate your patience as we work to enhance the Studio application. These updates are vital in our journey towards providing an exceptional user experience and supporting your creative endeavors.

We look forward to reintroducing you to an improved and more efficient Studio application following this maintenance period. Thank you for your continued support and understanding.

Studio Development Team

Marketscale Studio Application - Recent Updates

Post-Maintenance Updates Summary

Following our recent maintenance session, we are pleased to announce the successful implementation of several key updates to the Studio application. The servers were restarted during this period to ensure that all changes were effectively applied. These updates are in line with our commitment to enhancing user experience and addressing issues identified in our Monday studio application reviews.

Detailed Updates:

Feed/Upload Enhancements

• Updated Content Posting Feature: We have improved the content posting process when uploading from the group feed. Now, the group is automatically selected as the default privacy option for the content, streamlining the sharing process and aligning privacy settings with user expectations more effectively.

User Interface Improvements

• New Toast Notification for Unsaved Data: To enhance user experience and reduce the risk of data loss, a new toast message has been introduced. This notification alerts users when they attempt to leave a page with unsaved changes, serving as a crucial reminder to save their progress.

Proofing and Quality Control Fixes

• Resolved QC Workflow Bug: A bug in the proofing process has been fixed. Previously, upon QC decline, the status of the previous media was incorrectly changing to "editing." This issue has been corrected, and the status now appropriately reflects "completed," ensuring a more accurate and reliable quality control process.

Email Notification System Updates

• Updated Email Notifications for Comments on Deleted Media: We have refined the email notification system. Users will now receive updated notifications regarding comments on deleted media, ensuring they stay informed and engaged even when specific media content is no longer available.

A Note of Thanks

We would like to express our gratitude to our users for their patience and support during the maintenance period. Your understanding enables us to continually improve and provide a superior Studio application experience. We remain committed to delivering excellence and addressing your feedback in our ongoing updates.

Maintenance is now in progress

Video and Thumbnail Issues

• Thumbnail Display Issue: Some videos are not displaying any thumbnails. This is a widespread issue affecting various videos.
• Thumbnail Hover Issue [Proofing]: Media (video) previews are not showing when hovering from 1 to 15 seconds on the video player bar.

Administrative Updates

• Update for DMS: Now, Superadmins and MSAdmins have the capability to browse any organization, even if they aren't a part of it. This enhancement is crucial for administrative oversight and support.

Quality Control and User Interface

• QC and Queue Issue: There was an instance where a task was rejected in Quality Control and then doubled in the queue. We're investigating this to prevent future occurrences.
• Microphone Options Overload: We've noticed an excessive number of microphone options available, including a Microsoft one. A review and potential simplification of these options are underway.

Course Builder and Conversation Enhancements

• [Course Builder] UI Overlap Issue: We're addressing an issue where the Title is impacting Profile Info and the Draft button is merging with the Close button.
• [Conversation] Layout Improvement: Efforts are underway to increase space between the Subject and the Subject's section for better readability and user experience.

Upload and Compatibility

• [Upload] HEIF and HEIC Thumbnail Issue: Thumbnails for HEIF and HEIC files are not displaying correctly during the upload process. We're working on ensuring compatibility and proper display of these file formats.

Maintenance is now in progress

Maintenance Announcement

Fixes and Enhancements - Editing and Queue Timers

1. Issue Resolved: Total Time in Editing and Time in Current Queue Calculation

• Background: Users reported that the "Total time in Editing" was resetting incorrectly when moved back from Quality Control (QC).
• Example: Edit 65842, submitted 7 days ago, approved in QC 28 hours ago but revised 8 hours ago, showed incorrect queue time.
• Resolution: The total time calculation has been corrected to accurately reflect the duration in the queue, including revisions and QC processes.

1. Editing Queue Reports Update

• Current Limitation: The current report pulls data only from completed videos, limiting preemptive issue identification.
• Enhancements:
  • Scope Expansion: The report will now include data from:
  • Completed Queue
  • In-Editing Queue
  • QC Queue
  • Goal: This expansion aims to provide more comprehensive data, enabling proactive problem-solving during the editing process.

Version Number Optimization in Proofing Process

1. Enhancement: Precise Version Numbering

• Current Issue: Version numbers were either marked as .1 or not specifically detailed.
• New Approach:
  • Versions will now be distinctly marked for clarity.
  • Example: V3.2 will indicate the second revision due to QC failure on the 3rd version of the video. Version 6.1 will represent the QC phase of the 6th version before delivery to the customer.
• Objective: This change ensures clear and specific tracking of revisions and versions, enhancing accuracy in the proofing process.

Additional Updates

• Fixed Issue: [Feed] Double Click Like Button

• Problem: It was possible to give two likes by double-clicking the like button.

• Resolution: This issue has been fixed to ensure accurate like counts.

• Fixed Issue: [Email Domain] Error When Deactivating Company

• Problem: Users encountered an error when attempting to deactivate a company in the Email Domain section.

• Expected Result: Users should be able to deactivate a company successfully.

• Resolution: The issue has been addressed, and users can now deactivate companies without encountering errors.

These updates are part of our ongoing commitment to providing a seamless and efficient user experience. For any queries or feedback, please reach out to our support team.

Maintenance is now in progress.

Studio successfully updated:

Updates list:

• Fix and update [QC Queue] Reject QC - Expected functionality and alert copy
• fix Remove the stroke for this button, only keep the icon…
• optimization: [Speed] Minimise static images and convert them into webp if it's possible
• optimization: Boostrap optimization (avatar, input, textarea,…)
• improvement: [Proofing room] Ability to delete uploaded picture when user edit comment