Marketscale Studio Status - Notice history

All systems operational

Feed/Processing - Operational

100% - uptime
Apr 2024 · 100%May · 100%Jun · 100%
Apr 2024
May 2024
Jun 2024

Upload/Record - Operational

100% - uptime
Apr 2024 · 100%May · 100%Jun · 100%
Apr 2024
May 2024
Jun 2024

Podcasting - Operational

100% - uptime
Apr 2024 · 100%May · 100%Jun · 100%
Apr 2024
May 2024
Jun 2024

Emails - Operational

100% - uptime
Apr 2024 · 100%May · 100%Jun · 100%
Apr 2024
May 2024
Jun 2024

Editing Queue - Operational

100% - uptime
Apr 2024 · 100%May · 100%Jun · 100%
Apr 2024
May 2024
Jun 2024

Proofing - Operational

100% - uptime
Apr 2024 · 100%May · 100%Jun · 100%
Apr 2024
May 2024
Jun 2024

Notice history

Jun 2024

Scheduled Studio Application Release Notes
  • Completed
    June 12, 2024 at 12:41 PM
    Completed
    June 12, 2024 at 12:41 PM

    We are pleased to announce the successful deployment of our latest updates to the Studio application. These updates include a range of enhancements and bug fixes that aim to improve the functionality, performance, and user experience of our platform. Below are the detailed release notes, grouped by main features:

  • Planned
    June 12, 2024 at 7:26 AM
    Planned
    June 12, 2024 at 7:26 AM

    We are excited to announce the upcoming release of several updates to our Studio application. These updates include enhancements and fixes that are designed to improve functionality, user experience, and system performance. Below are the details of the scheduled updates, grouped by main features:

    Privacy

    • Update Date: Updated the date in the Privacy section to reflect the latest changes and ensure compliance with current regulations.

    Request

    • [Expert Request] Clicking Three Dots Icon Selects All Experts: Fixed the issue where clicking the three dots icon unintentionally selected all experts, enhancing the accuracy of expert selections.

    Feed

    • [Hashtag] Deleted Tags Not Automatically Removed from List of Videos: Resolved the issue where deleted tags were not automatically removed from the list of videos associated with the hashtag, ensuring proper tag management.

    • Original Upload Time on Card: Added a feature to display the original upload time on cards to provide better content ordering in feed

    Experts

    • Expert Content Editing Process: Improved the process for editing expert content, providing a more streamlined and user-friendly experience.

    General Enhancements

    • Feature-Prod-Copy/Duplicate_Add Copy a Card / Duplicate (Phase 2): Expanded the functionality to allow copying or duplicating a card, facilitating the creation of new edits and enhancing content management.

    • [Bug] Issue with Paragraph Formatting in Text Editor: Fixed an issue affecting paragraph formatting in the text editor to ensure consistent and correct text presentation.

    • Correct Toggle Label and Domain Display: Corrected labels and domain display issues, ensuring accurate representation and toggling functionality across various features.

    • [Users] Hide Stats from the Customers: Implemented a change to hide certain statistics from customers to maintain privacy and security.

    • [Brand Book] Mobile Issues: Addressed various issues affecting the brand book on mobile devices to improve accessibility and user experience on smaller screens.

    • [Users] "Load More" Button Issue: Fixed the issue where the "Load More" button caused the pop-up window to disappear unexpectedly, ensuring a smoother user experience when loading additional content.

    These updates are scheduled to be deployed soon and are part of our ongoing efforts to enhance the Studio application. We appreciate your patience and support as we continue to improve our platform. For any questions or further assistance, please contact our support team.

    Best regards,
    Support Team Lead
    MarketScale

Scheduled Studio Application Updates Announcement
  • Completed
    June 05, 2024 at 5:54 AM
    Completed
    June 05, 2024 at 5:54 AM
    Maintenance has completed successfully
  • In progress
    June 05, 2024 at 4:54 AM
    In progress
    June 05, 2024 at 4:54 AM
    Maintenance is now in progress
  • Planned
    June 05, 2024 at 4:54 AM
    Planned
    June 05, 2024 at 4:54 AM

    Dear Team,

    We are excited to announce a series of updates to our Studio application. These enhancements focus on improving functionality, fixing bugs, and enhancing the overall user experience. Below are the updates grouped by main features:

    Request

    • [Colleague & Guest] Tag Disappears After User Responds to a Request: Fixed the issue where tags disappeared after a user responded to a request.

    Proofing

    • Keyboard "Enter/Return" Key Functionality: Modified the functionality so that pressing "Enter/Return" on the keyboard opens the next numbered point instead of submitting the comment.

    • Comment Timestamp Mismatch: Corrected discrepancies between the timestamps on comments and the actual content.

    • Timestamp Issue After Uploading New Version: Fixed the issue where the timestamp displayed incorrectly after uploading a new version and receiving QC approval.

    Experts

    • [Users] Unable to Create Expert User While Checking Recommended Checkbox: Resolved the issue preventing the creation of expert users when the recommended checkbox is checked.

    • [Industry Experts] Tag Disappears After User Responds to a Request: Resolved the problem of tags disappearing upon response in the Industry Experts section.

    • Ability to Re-assign an Expert Request to a Different Expert: Introduced the functionality to re-assign expert requests to different experts.

    General Enhancements

    • UX Improvement for URLs: Users will no longer need to right-click and select an option to open URLs; they will now open directly by clicking.

    • [Dashboard] Search Items Pop-up Issue: Fixed the issue where the search items pop-up did not close upon clicking other buttons.

    • [Brand Books] Attachment Limit Issue: Addressed the problem where attachments seemed to have a limit but allowed more files without displaying an error message.

    • [Bug] Maxed Edit Request Alert: Resolved the issue where users received a maxed edit request alert for their organization erroneously.

    These updates are scheduled to be deployed soon and are designed to enhance your experience with the Studio application. If you have any questions or need further assistance, please do not hesitate to contact our support team.

    Best regards,
    MarketScale Development Team

May 2024

Studio update
  • Completed
    May 31, 2024 at 10:28 AM
    Completed
    May 31, 2024 at 10:28 AM

    New Features and Enhancements


    Record

    • Integration of Teleprompter Feature into Video Recording Page: Added a teleprompter feature to enhance video recording capabilities.

    • [Teleprompter] Enable Text Input: Users can now input text directly into the teleprompter interface.

    • [Teleprompter] Dynamic Size Adjustment: The teleprompter window now adjusts dynamically in size.

    Request

    • [Expert Request] Checkbox Not Indicating When User Selects Any Expert: Fixed the issue where the checkbox was not indicating selection when users selected an expert.

    • [Request] Unable to proceed to select approvers when no tags are selected but select approver tab above is enabled and able to submit: Resolved the issue preventing users from proceeding without selecting tags.

    Feed

    • Incomplete Video Feeds in Podcast Recordings: Addressed the issue of incomplete video feeds during podcast recordings.

    Proofing

    • Timestamp preview and actual video result does not match: Corrected the discrepancy between the timestamp preview and the actual video result.

    • Pressing "Enter/Return" on Keyboard Should Not Submit Comment but Open Next Bullet Point: Adjusted functionality to ensure pressing "Enter/Return" opens the next bullet point rather than submitting a comment.

    • Timecode Discrepancy in Proofing Timer and Media Card: Fixed the issue causing discrepancies in timecodes between the proofing timer and media card.

    Experts

    • Add "PR Representative's Email" Field to Expert Profiles: Added a new field for PR representatives' email addresses in expert profiles.

    • Organization Admins should have the ability to delete comments from other users in their orgs: Organization admins now have the capability to delete comments made by other users within their organization.

    Editing Queue

    • Sorting on in editing tab is not in chronological order: Corrected the sorting issue in the editing tab to ensure it is in chronological order.

    • Submitted Date Incorrectly Updated to Today's Date Upon QC Rejection: Fixed the issue where the submitted date was incorrectly updated upon QC rejection.

    Courses

    • [Course Builder] Incorrect Redirect After Deleting Course: Resolved incorrect redirects occurring after course deletion.

    Other Enhancements

    • Feature-Prod-Copy/Duplicate_Add copy a card / duplicate (so another edit can be created from it): Introduced a feature to copy or duplicate a card for creating additional edits.

    • [Profile] Need to change the button design to match our theme, similar to the buttons we use for other elements: Updated the button design across profiles for consistency.

    • [Browser Sessions] Need to change the button design to match our theme, similar to the buttons we use for other elements: Applied theme-consistent button design for browser sessions.

    • [Two-factor authentication] Need to change the button design to match our theme, similar to the buttons we use for other elements: Updated button design for two-factor authentication.

    • [Notification Center] Need to change the button design to match our theme, similar to the buttons we use for other elements: Notification center buttons now match the overall theme.

    • [Change Password] Need to change the button design to match our theme, similar to the buttons we use for other elements: Updated the change password button for consistency.

    • Lock header row on scroll please: Implemented a locked header row that remains visible during scrolling.

    • Open the attachment feature: Enhanced the user experience by allowing attachments to be opened more easily.

    • Error Occurs When Accessing Specific Link: Resolved access error for specific links.

    • Improve User Experience with unfilled inputs: Improved user experience by addressing issues with unfilled inputs.

    These updates aim to improve functionality, address existing issues, and enhance overall user experience. For any questions or further details, please contact the support team.

  • In progress
    May 31, 2024 at 9:25 AM
    In progress
    May 31, 2024 at 9:25 AM
    Maintenance is now in progress.
  • Planned
    May 31, 2024 at 8:32 AM
    Planned
    May 31, 2024 at 8:32 AM

    Account of Scheduled Studio Application Updates

    Record

    • Integration of Teleprompter Feature into Video Recording Page: Users can now use a teleprompter while recording videos.

    • [Teleprompter] Enable Text Input: Allows text input directly into the teleprompter interface.

    • [Teleprompter] Dynamic Size Adjustment: Teleprompter window can now adjust its size dynamically.

    Upload

    • No updates scheduled.

    Request

    • [Expert Request] Checkbox Not Indicating When User Selects Any Expert: Fixed issue with checkbox indication when selecting an expert.

    • [Request] Unable to proceed to select approvers when no tags are selected but select approver tab above is enabled and able to submit: Resolved issue preventing progression without selecting tags.

    Feed

    • Incomplete Video Feeds in Podcast Recordings: Addressed issue with incomplete video feeds during podcast recordings.

    Podcastings (Conversations)

    • No updates scheduled.

    Proofing

    • Timestamp preview and actual video result does not match: Corrected discrepancies between timestamp previews and actual video results.

    • Pressing "Enter/Return" on Keyboard Should Not Submit Comment but Open Next Bullet Point: Adjusted functionality to prevent comments from being submitted unintentionally.

    • Timecode Discrepancy in Proofing Timer and Media Card: Fixed issues causing discrepancies in timecodes between the proofing timer and media card.

    Emails

    • No updates scheduled.

    Experts

    • Add "PR Representative's Email" Field to Expert Profiles: Added a field for PR representatives' email addresses in expert profiles.

    • Organization Admins should have the ability to delete comments from other users in their orgs: Organization admins now have the capability to delete comments made by other users within their organization.

    Editing Queue

    • Sorting on in editing tab is not in chronological order: Corrected sorting issue in the editing tab to ensure it is in chronological order.

    • Submitted Date Incorrectly Updated to Today's Date Upon QC Rejection: Fixed issue where the submitted date was incorrectly updated upon QC rejection.

    Courses

    • [Course Builder] Incorrect Redirect After Deleting Course: Addressed incorrect redirects occurring after course deletion.

    Other Enhancements

    • [Profile] Need to change the button design to match our theme, similar to the buttons we use for other elements: Updated button design across profiles.

    • [Browser Sessions] Need to change the button design to match our theme, similar to the buttons we use for other elements: Applied theme-consistent button design.

    • [Two-factor authentication] Need to change the button design to match our theme, similar to the buttons we use for other elements: Updated button design for two-factor authentication.

    • [Notification Center] Need to change the button design to match our theme, similar to the buttons we use for other elements: Notification center buttons now match the overall theme.

    • [Change Password] Need to change the button design to match our theme, similar to the buttons we use for other elements: Change password button updated for consistency.

    • Lock header row on scroll please: Implemented a lock for the header row to remain visible during scrolling.

    • Open the attachment feature: Enhanced the user experience by allowing attachments to be opened more easily.

    • Error Occurs When Accessing Specific Link: Resolved access error for specific links.

    • Improve User Experience with unfilled inputs: Improved user experience by addressing issues with unfilled inputs.

    These updates are designed to enhance functionality, address existing issues, and improve overall user experience. For any questions or further details, please reach out to the support team.

Scheduled Update Announcement from the Studio Development Team
  • Completed
    May 02, 2024 at 9:34 AM
    Completed
    May 02, 2024 at 9:34 AM

    We are pleased to announce the latest updates to the Marketscale Studio application, focusing on enhancing functionality and improving user experiences across our core features: Upload, Record, Conversation, Proofing, Editor Flow, QC, Emails, and Transcriptions. This release also includes significant improvements to Brand Books and expert queue management, among other key areas.

    Enhancements and Fixes:

    Brand Books Improvements:

    • Phase 2 Transition: Continuing our transition from Master Templates to Brand Books, we have made further enhancements to integrate and streamline brand consistency across your projects.

    • Template Field Issue: Resolved an issue where the template field was repeatedly adding entries after uploading templates to Brand Books.

    Expert Queue and System Administration:

    • Redis Caching: Introduced redis caching for the expert queue to enhance performance and load times, ensuring a smoother user experience.

    • Admin Actions: Enhanced security measures by hiding forbidden pages from standard and admin users, reducing the risk of unauthorized access.

    • Department Filtering: Added functionality to filter by department, allowing for more targeted and efficient navigation and management within the platform.

    Proofing and Editor Flow:

    • Request New Edit Button: Fixed an issue where the 'Request new edit' button was not displaying for some videos in the Proofing Room.

    • Preserving Editing Directions: Ensured that editing directions are preserved for videos even after they are rejected and resubmitted, maintaining continuity and clarity in the editing process.

    • Sorting in Editing Queue: Addressed and fixed the sorting issue for "submitted" items in the "In Editing" queue, improving workflow efficiency.

    Emails and Transcriptions:

    • Email Text Changes: Updated the text in specific emails to better align with user expectations and communication standards.

    • Stop Specific Emails: Implemented controls to permanently stop three specific emails from sending, responding to user feedback and requirements.

    User and Content Management:

    • Manual Verification Button: Added the missing button to manually verify users, enhancing administrative control and user management.

    • Display Content from Removed Users: Adjustments have been made to ensure that content from removed users continues to be displayed in the feed, providing uninterrupted access to important historical data.

    • Showcase File Names: Enhanced file attachment displays by showcasing the names of attached files, making it easier for users to identify and manage their attachments.

    These updates are part of our ongoing commitment to improving the Marketscale Studio application's functionality and user experience. We value your feedback and are dedicated to continually enhancing our platform to support your creative and professional endeavors.

    Thank you for your continued support and engagement with Marketscale Studio.

    Studio Development Team

  • In progress
    May 02, 2024 at 8:34 AM
    In progress
    May 02, 2024 at 8:34 AM
    Maintenance is now in progress
  • Planned
    May 02, 2024 at 8:34 AM
    Planned
    May 02, 2024 at 8:34 AM

    Dear Marketscale Studio Users,

    We are excited to announce our upcoming scheduled update, which brings significant improvements across various features of our platform. This update focuses on enhancing the user experience in key areas such as Upload, Record, Conversation, Proofing, Editor Flow, QC, Emails, and Transcriptions. Additionally, we have made some strategic updates in our Brand Books and Expert queue functionalities.

    Overview of Feature Updates:

    • Brand Books Improvements: Transitioning from Master Templates to Brand Books has reached Phase 2, which includes fixes for the template field issue that added multiple entries after uploading templates. This phase also includes more robust branding options.

    • Expert Queue Enhancements: We've implemented redis caching for the expert queue, significantly improving performance and response times.

    • Proofing Adjustments:

      • Request New Edit Button: Fixed an issue where the 'Request new edit' button was not displaying for some videos in the Proofing Room.

      • Preserving Editing Direction: We've ensured that editing directions are preserved for videos that are rejected and resubmitted, enhancing consistency and clarity in the editing process.

    • Editor Flow and QC Updates:

      • Queue Sorting Issue: Addressed a sorting issue in the 'In Editing' queue for submitted items, ensuring a more streamlined workflow.

      • Display of Content from Removed Users: We've made adjustments to ensure that content from removed users continues to be displayed in the feed, maintaining access to important historical data.

    • Email Modifications:

      • Email Text Changes: We have updated the text in specific emails to better communicate with recipients, ensuring clarity and professionalism.

    • Admin and User Interface Enhancements:

      • Visibility of Forbidden Pages: We've improved security and user experience by hiding forbidden pages from standard and admin users, depending on their permissions.

      • Filter by Department: Users can now filter content by department, allowing for more targeted searches and access.

    • Transcriptions and Miscellaneous Updates:

      • Showcasing File Names: Enhanced visibility for attached files by showcasing their names, helping users identify and manage their files more efficiently.

    These updates are part of our ongoing commitment to improving the functionality and user experience of the Marketscale Studio application. We appreciate your feedback and are excited to see how these enhancements will support your creative and professional endeavors.

    Thank you for your continued support and understanding.

    Warm regards,

    Studio Development Team

Apr 2024

Release Notes - Marketscale Studio Application Update
  • Completed
    April 12, 2024 at 9:12 AM
    Completed
    April 12, 2024 at 9:12 AM

    We are pleased to announce the latest updates to the Marketscale Studio application, focusing on enhancements and fixes in Proofing, Transcriptions, Branding, Tags, Invite User, Upload, and introducing the new Design Studio feature. These updates are designed to improve the platform's usability, enhance functionality, and address specific feedback from our user community.

    Proofing Enhancements and Fixes:

    • Upload New Version Capability: Resolved an issue where MS Admins were unable to upload new versions in the proofing section, ensuring seamless version management.

    • Live Clicking on Video Play Bar: Enhanced the video play bar in Proofing to support live clicking, providing a more intuitive and efficient review process.

    • Uploading New Versions on Old Content: Fixed a bug where uploading a new version on old content erroneously reverted to version 1, ensuring accurate version tracking.

    Transcription Updates:

    • Transcription Structure Update: We've made significant updates to the transcription structure, aiming to improve readability and manageability of transcription content.

    Branding Improvements:

    • Type Font Search Enhancement: Improved the "Type Font Search" feature, making it easier for users to find and apply the desired fonts.

    • Section Name Relabeling Consistency: Enhanced the consistency of relabeling section names within the branding module to avoid confusion and ensure clarity.

    • Anchor Functionality Fix: Addressed issues with anchor functionality, ensuring that users are correctly navigated to the intended section when using anchor links.

    • Sub-Brand Creation: Introduced the option to create a new sub-brand within an existing brand book, providing greater flexibility in brand management.

    • Brand Book Font Visibility: Fixed an issue where uploaded fonts in the Brand Book were not visible on the Editor's end, ensuring that all branding elements are correctly displayed and accessible.

    Tag Functionality Fix:

    • Error on Clicking Tags: Resolved an error that occurred when clicking tags in the filter section, ensuring smooth and error-free tag navigation.

    User Invitation Text Correction:

    • Invite User Text Update: Corrected the text in the Invite User section to say "This user HAS already been..." for better clarity and communication.

    Upload Adjustments:

    • Upload Confirmation Removal: Removed the upload confirmation step to streamline the upload process, making it quicker and more user-friendly.

    These updates reflect our commitment to continuously improving the Marketscale Studio application based on user feedback and evolving needs. We're excited to see how these enhancements will support your creative and professional endeavors.

    Thank you for your continued support and engagement with Marketscale Studio.


    Studio Development Team

Apr 2024 to Jun 2024

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