Marketscale Studio Status - Marketscale Studio Application - Important Update on Video Recording – Incident details

All systems operational

Marketscale Studio Application - Important Update on Video Recording

Resolved
Partial outage
Started 10 months agoLasted about 24 hours

Affected

Upload/Record

Partial outage from 11:39 AM to 11:28 AM

Updates
  • Resolved
    Resolved

    Marketscale Studio Application - Resolution Update on Video Recording Issue

    Update to Our Valued Customers

    We are pleased to announce that the issue affecting video recording on Safari's latest versions within our Studio application has been successfully resolved. Our development team has worked diligently to address the challenge, ensuring a seamless video recording experience across all supported browsers.

    Resolution Details:

    • Safari Video Recording: Users can now record videos directly within the Studio application using Safari without experiencing the previous difficulties. Our tests confirm that the functionality aligns with our high standards of performance and reliability.
    • Continuous Support for All Browsers: While we have resolved the issue with Safari, we continue to support and optimize the Studio application for use with multiple browsers, including Google Chrome. This is part of our commitment to provide a flexible and user-friendly experience across our platform.

    Acknowledgements:

    We would like to extend our heartfelt thanks to all our users for their patience and understanding while we worked through this issue. Your support and feedback are invaluable to us and play a crucial role in our ongoing efforts to improve the Studio application.

    Looking Forward

    The Studio development team remains dedicated to monitoring, updating, and enhancing the application to meet your needs. We are committed to ensuring that our platform supports your creativity and productivity without boundaries.

    Thank you once again for your patience and trust in us. We look forward to continuing to serve you with an ever-improving Studio application experience.

    Studio Development Team

  • Identified
    Identified

    Notice to Our Valued Customers

    We have identified an issue affecting users attempting to record videos using Safari's latest versions within our Studio application. This challenge may impact your ability to directly record videos through our platform effectively when using Safari.

    Temporary Workaround:

    • Alternative Browsers: We recommend using Google Chrome as an alternative for recording videos directly within the Studio application. Chrome has been tested and offers a stable experience for video recording functions.
    • Local Recording and Upload: Alternatively, you can record your videos locally using any software of your choice and then upload the files to the Studio application. This method ensures your content creation process remains uninterrupted.

    Commitment to Resolution:

    Our development team is diligently working on addressing this issue. We are committed to finding a swift resolution and will update you as soon as a fix is implemented. Our goal is to ensure a seamless and efficient experience for all our users, regardless of the browser choice.

    Appreciation for Your Patience

    We sincerely apologize for any inconvenience this may cause and appreciate your understanding and patience as we work through this challenge.